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132-S-712.2 Exam
Specialist: Avaya Proactive Contact Solutions Design Elective Exam
- Exam Number/Code : 132-S-712.2
- Exam Name : Specialist: Avaya Proactive Contact Solutions Design Elective Exam
- Questions and Answers : 62 Q&As
- Update Time: 2011-10-24
- Testing Engine (SoftWare Version): $ 50.00
- PDF (Printable Version) Price: $15.00
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Our Exam 132-S-712.2 Preparation Material provides you everything you will need to take your 132-S-712.2 Exam. The 132-S-712.2 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first try, but also save your valuable time.
132-S-712.2 Downloadable, Interactive Testing engines
We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our Exam Preparation Material provides you everything you will need to take a certification examination. Like actual certification exams, our Practice Tests are in multiple-choice (MCQs)
Our Avaya 132-S-712.2 Exam will provide you with exam questions with verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test.
High quality and Value for the 132-S-712.2 Exam:100% Guarantee to Pass Your Avaya Certification exam and get your Avaya Certification Certification.
Exam : Avaya 132-S-712.2
Title : Specialist: Avaya Proactive Contact Solutions Design Elective Exam
1. When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be equal to the total number of _____.
A. agents in a typical shift
B. simultaneous headset connections
C. inbound lines purchased by the customer
D. outbound lines purchased by the customer
Answer: B
2. Your customer has a group of agents that handle clerical and other duties and who handle calls only when needed. A supervisor notifies these agents when they need to answer calls because calls are queueing or being abandoned. However, the response is often too late to be of much help and the result is many abandoned calls.
Which Avaya Proactive Contact feature meets this customer's needs?
A. Virtual Agent
B. Person to Person
C. Intelligent Call Blending
D. Native Voice & Data Transfer
Answer: B
3. Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A. using unconfirmed contact data
B. using one of the call blending solutions
C. using unsolicited calling lists (cold calling individuals)
D. calling customers with multiple contact numbers (home, business, etc.)
Answer: AC
4. The Avaya Proactive Contact access server provides which two functions within the system? (Choose two.)
A. connects calls to agents
B. manages the internal LAN
C. serves as a dial-in point for access to the digital switch and CPU
D. is the interface that supervisors and agents use on their computers
Answer: BC
5. You are using the Avaya Solution Designer.
What is the correct input on the ACD line on the Predictive Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending with one ACD?
A. leave line blank
B. type in the number 1
C. leave line at the default (0)
D. type in the ACD brand name
Answer: C
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Quality and Value for the 132-S-712.2 Exam
pass999 132-S-712.2 Practice Exams for Avaya 132-S-712.2 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.
100% Guarantee to Pass Your 132-S-712.2 Exam
If you prepare for the exam using our pass999 testing engine, we guarantee your success in the first attempt. If you do not pass the Avaya Certification 132-S-712.2 exam (ProCurve Secure WAN) on your first attempt we will give you a FULL REFUND of your purchasing fee AND send you another same value product for free.
Avaya 132-S-712.2 Exams (in EXE format)
Our Exam 132-S-712.2 Preparation Material provides you everything you will need to take your 132-S-712.2 Exam. The 132-S-712.2 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first try, but also save your valuable time.
132-S-712.2 Downloadable, Interactive Testing engines
We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our Exam Preparation Material provides you everything you will need to take a certification examination. Like actual certification exams, our Practice Tests are in multiple-choice (MCQs)
Our Avaya 132-S-712.2 Exam will provide you with exam questions with verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test.
High quality and Value for the 132-S-712.2 Exam:100% Guarantee to Pass Your Avaya Certification exam and get your Avaya Certification Certification.
Exam : Avaya 132-S-712.2
Title : Specialist: Avaya Proactive Contact Solutions Design Elective Exam
1. When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be equal to the total number of _____.
A. agents in a typical shift
B. simultaneous headset connections
C. inbound lines purchased by the customer
D. outbound lines purchased by the customer
Answer: B
2. Your customer has a group of agents that handle clerical and other duties and who handle calls only when needed. A supervisor notifies these agents when they need to answer calls because calls are queueing or being abandoned. However, the response is often too late to be of much help and the result is many abandoned calls.
Which Avaya Proactive Contact feature meets this customer's needs?
A. Virtual Agent
B. Person to Person
C. Intelligent Call Blending
D. Native Voice & Data Transfer
Answer: B
3. Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A. using unconfirmed contact data
B. using one of the call blending solutions
C. using unsolicited calling lists (cold calling individuals)
D. calling customers with multiple contact numbers (home, business, etc.)
Answer: AC
4. The Avaya Proactive Contact access server provides which two functions within the system? (Choose two.)
A. connects calls to agents
B. manages the internal LAN
C. serves as a dial-in point for access to the digital switch and CPU
D. is the interface that supervisors and agents use on their computers
Answer: BC
5. You are using the Avaya Solution Designer.
What is the correct input on the ACD line on the Predictive Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending with one ACD?
A. leave line blank
B. type in the number 1
C. leave line at the default (0)
D. type in the ACD brand name
Answer: C
http://www.pass999.net/ The safer.easier way to get Avaya Certification Certification.
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