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642-091 Exam
CRM Express lntegration
- Exam Number/Code : 642-091
- Exam Name : CRM Express lntegration
- Questions and Answers : 49 Q&As
- Update Time: 2011-10-24
- Testing Engine (SoftWare Version): $ 50.00
- PDF (Printable Version) Price: $15.00
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Cisco 642-091 Exams (in EXE format)
Our Exam 642-091 Preparation Material provides you everything you will need to take your 642-091 Exam. The 642-091 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first try, but also save your valuable time.
642-091 Downloadable, Interactive Testing engines
We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our Exam Preparation Material provides you everything you will need to take a certification examination. Like actual certification exams, our Practice Tests are in multiple-choice (MCQs)
Our Cisco 642-091 Exam will provide you with exam questions with verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test.
High quality and Value for the 642-091 Exam:100% Guarantee to Pass Your APE for Validating Knowledge exam and get your APE for Validating Knowledge Certification.
Exam : Cisco 642-091
Title : CRM Express Integration
1. Select the two answers that best describe the Screen Pop feature provided by the Cisco CRM Communications Connector. (Choose two.)
A. supports automatically popping the customer record when a customer call is internally transferred from one CRM user to another
B. opens customer account record on recipient's PC screen as call arrives
C. provides a screen pop of the customer's previous purchase history with the company for the agent to view
D. supports manual association of calls with new or existing account records
Answer: BD
2. Select the answer that best describes the role of Microsoft CRM within the solution.
A. functions as the call queuing and call routing component to perform screen pops
B. acts as the interface and data store for the customer records database
C. performs automatic lookups of the Caller ID information sent directly from the Cisco CallManager Express to the Microsoft CRM server
D. functions as the TAPI listener to receive new call information from Cisco CallManager Express
Answer: B
3. Select the answer that best describes how the Cisco CRM Communications Connector handles Click to Dial outbound calls if there is more than one phone number listed for the Microsoft CRM customer contact?
A. You cannot Click to Dial if there is more than one phone number listed for the Microsoft CRM customer contact record.
B. The Cisco CRM Communications Connector pops a small GUI which asks you to choose which phone number you wish to call.
C. You select which phone number is the primary phone number for the contact; that number is the one that is called.
D. The Cisco CRM Communications Connector Click to Dial feature works only with the listed business phone number field.
Answer: B
4. What type of application programming interface (API) does the Cisco CallManager Express use to relay caller ID and call state information to the Cisco CRM Communications Connector?
A. Transaction Tracking Response API (TTR)
B. Java Telephony Programming Interface (JTAPI)
C. Cisco CallManager Express uses TAPI Lite, leveraging the TAPI service provider integrated into Cisco IOS
D. Cisco CallManager Express uses Extended Markup Telephony Integration (EMTI)
Answer: C
5. What information needs to be obtained from the Cisco CallManager Express in order to configure the Cisco CRM Communications Connector to function properly? (Choose two.)
A. version number of the CallManager Express
B. number of phones registered to the CallManager Express
C. total number of extensions defined on the CallManager Express
D. CallManager Express username and password associated with the CRM user's extension
E. IP address of the CallManager Express
Answer: DE
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Quality and Value for the 642-091 Exam
pass999 642-091 Practice Exams for Cisco 642-091 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.
100% Guarantee to Pass Your 642-091 Exam
If you prepare for the exam using our pass999 testing engine, we guarantee your success in the first attempt. If you do not pass the APE for Validating Knowledge 642-091 exam (ProCurve Secure WAN) on your first attempt we will give you a FULL REFUND of your purchasing fee AND send you another same value product for free.
Cisco 642-091 Exams (in EXE format)
Our Exam 642-091 Preparation Material provides you everything you will need to take your 642-091 Exam. The 642-091 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first try, but also save your valuable time.
642-091 Downloadable, Interactive Testing engines
We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our Exam Preparation Material provides you everything you will need to take a certification examination. Like actual certification exams, our Practice Tests are in multiple-choice (MCQs)
Our Cisco 642-091 Exam will provide you with exam questions with verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test.
High quality and Value for the 642-091 Exam:100% Guarantee to Pass Your APE for Validating Knowledge exam and get your APE for Validating Knowledge Certification.
Exam : Cisco 642-091
Title : CRM Express Integration
1. Select the two answers that best describe the Screen Pop feature provided by the Cisco CRM Communications Connector. (Choose two.)
A. supports automatically popping the customer record when a customer call is internally transferred from one CRM user to another
B. opens customer account record on recipient's PC screen as call arrives
C. provides a screen pop of the customer's previous purchase history with the company for the agent to view
D. supports manual association of calls with new or existing account records
Answer: BD
2. Select the answer that best describes the role of Microsoft CRM within the solution.
A. functions as the call queuing and call routing component to perform screen pops
B. acts as the interface and data store for the customer records database
C. performs automatic lookups of the Caller ID information sent directly from the Cisco CallManager Express to the Microsoft CRM server
D. functions as the TAPI listener to receive new call information from Cisco CallManager Express
Answer: B
3. Select the answer that best describes how the Cisco CRM Communications Connector handles Click to Dial outbound calls if there is more than one phone number listed for the Microsoft CRM customer contact?
A. You cannot Click to Dial if there is more than one phone number listed for the Microsoft CRM customer contact record.
B. The Cisco CRM Communications Connector pops a small GUI which asks you to choose which phone number you wish to call.
C. You select which phone number is the primary phone number for the contact; that number is the one that is called.
D. The Cisco CRM Communications Connector Click to Dial feature works only with the listed business phone number field.
Answer: B
4. What type of application programming interface (API) does the Cisco CallManager Express use to relay caller ID and call state information to the Cisco CRM Communications Connector?
A. Transaction Tracking Response API (TTR)
B. Java Telephony Programming Interface (JTAPI)
C. Cisco CallManager Express uses TAPI Lite, leveraging the TAPI service provider integrated into Cisco IOS
D. Cisco CallManager Express uses Extended Markup Telephony Integration (EMTI)
Answer: C
5. What information needs to be obtained from the Cisco CallManager Express in order to configure the Cisco CRM Communications Connector to function properly? (Choose two.)
A. version number of the CallManager Express
B. number of phones registered to the CallManager Express
C. total number of extensions defined on the CallManager Express
D. CallManager Express username and password associated with the CRM user's extension
E. IP address of the CallManager Express
Answer: DE
http://www.pass999.net/ The safer.easier way to get APE for Validating Knowledge Certification.
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