132-S-720.1 Exam
Specialist Call Center Implement and Support Elective Exam
Exam Number/Code : 132-S-720.1
Exam Name : Specialist Call Center Implement and Support Elective Exam
Questions and Answers : 128 Q&As
Update Time: 2010-07-06
Price: $ 138.00 $ 98.00

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2. A customer wants to know the definition of the Average ACD Time on the Historical Split
Skill Summary Interval Report.
Which documentation would you reference in order to obtain this information?
A. Avaya Call Management System Supervisor Release 14 Reports
B. Avaya CMS Supervisor Release 14 Report Designer
C. Avaya CMS Capacities
D. Avaya Call Management System Release 14 Administration.
Answer: A
3.Your customer is implementing an AE Services 4.0 and has purchased the software only
solution. What hardware and software must the customer provide?
A. server hardware platform and Red Hat Enterprise Edition 3
B. server hardware platform and Red Hat Enterprise Edition 4
C. server hardware platform , Red Hat Enterprise Edition 8,and all third-party software
required for AE Services
D. server hardware platform , Red Hat Enterprise Edition 3, and all third-party software
required for AE Services
Answer: B
4. You customer is migrating their call center from basic ACD to EAS.
After the EAS feature has been licensed on the system, what are three tasks that must be
completed to facilitate the EAS conversion? ( choose three)
A. EAS must be optioned on the Feature Related System Parameters form.
B. The CMS (if present) switch administration for the ACD must be changed to support EAS.
C. Queue Status Indicators must be re-administered.
D. Agent work mode buttons on voice terminals must be modified.
E. Administer hunt guoups for Redirect on No Answer (RONA).
Answer: A.B.D
5. You are a tearm member assigned on a project to install a new Avaya S87XXMedia Server and
a newAvaya Call M anagement system (CMS).
Who is responsible for identifying what equipment has arrived at the customer’s site?
A. the field technician
B. the client executive
C.the program manager
D.the remote field engineer (RFE)
Answer: A